Citizen Feedback
Customer Service Survey Results and Comments
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"Officer Debi Smith called about 20 minutes after I called the non emergency number to let me know she had located the prowler. Officer Smith explained the lady is a local resident who has some dementia & was disoriented. I realized I had read about her on Next Door. Lady does not pose a threat. Appreciated the prompt follow up."
"Fire department couldn't help and then called FG Power and Light Dept. They were able to respond."
"My need was more out of annoyance than fear or emergency. As I mentioned, response time was quick.
The car was tagged, and within hours, the car was moved. Haven't seen it since. I am happy. The street is already barely wide enough for the two cars pass each other."
"I have called a few times due to homeless people camping out on the railroad tracks behind my house and each time the non-emergency dispatches are very pleasant and calm."
"I know it's a tough job and the last 1.5 years has been hard on everyone. I think you do a good job, and I appreciate you."
"I was transferred to officer Kate and she was so helpful and Kate reassured me that my issue would be dealt with taken care of. I am pleased that the outcome of my situation was taken care of."
"We've non-911 several times for lift assist. This was the 1st time I called 911 directly. He was bleeding and moaning so I decided to call 911 instead of lift assist, but I debated a bit briefly, which to call. I told them he weighed 300+lbs so they thanked me for telling them that and I believe they sent extra help for lifting."
"I was quite pleased with the dispatcher's response and good humor. One doesn't often get a call about a coyote in distress. Since this was after hours for Animal Control, the dispatcher handled it without problems."
"I was very grateful for the help that night both the dispatcher came n the phone and the fire department folks who came out were helpful, kind and professional. So very grateful. Thank you so much."
"Though slightly unrelated, it is relevant. I am concerned with the 911 process for making a call. I recently had to call because I witnessed a young lady have a seizure in the store and she fell to the ground and hit her head on the cement. When calling 911 it is not always possible to click a button immediately as most screens on cell phones go dark when pressed to the ear.. I frantically had to tap my screen so that it would unlock so that I could push a button.. to get through."