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Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 124

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Please provide any additional comments or suggestions for improvement.

"Very respectful, courteous young men were in our home and handled our problem very efficiently. Al on about January 27th,-XXXX, when my husband was in Hospice (he passed January 31,-XXXX) he fell out of his hospital bed at home and we had your service come and help put him back in bed. Such caring and kind people. I can't thank everyone enough!"

"Sheriff's deputy quicker came by to check out situation. Suspicious motorist sped off just prior to deputy's arrival."

"Everyone involved from the 911 operator to the fireman was friendly and professional."

"Very pleased with call center and officer involved."

"We are right next to a bar so we are well acquainted with the police officers."

"I was given excellent help by the dispatcher. They were very calm and the fire department got to my duplex very quickly after I made the call."

"Given the lawlessness that destroyed several American cities during-XXXX &-XXXX, We consider ourselves fortunate to live in a county where law enforcement still enforces the laws competently and professionally. We can only hope that this continues. Our sincere thanks to the WSCO."

"Were good"

"We feel extremely fortunate to have your service available to us. It gives us a great sense of security in coping with our disabilities. We assume that most countries in the world do not provide such emergency services. When we need you, you are here within minutes with highly trained personnel and advanced equipment. W wonder what other people have to do to get help when a service such as your is not available."

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"Car idling late at night outside of our neighbors home."

"Someone was attempting to break in our cars"

"Identity Theft"

"I have MS and slipped from my sit-stand lift and was on the floor. I needed help getting back into my wheelchair."

"I needed to file a police report about identity theft."

"To file Police report of vandalism to my pickup."

"Was walking when I found a lady on the ground by her front door. She asked me to call 911 for help."

"To report a possible abandoned car with an expired license. Other times, to report homeless people who camped in the private non--tansPass area."

"Smoke alarms kept going off. No fine. Need new alarms per fireman. Older alarms were replaced by me the next day. Yay!!"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Asked several quick questions to get needed information."

"Actually, he was very patient and kind in letting me explain, in detail, the circumstances of my situation. I was very worried and probably @ times I didn't make sense, yet, he was very patient and listened. I know he understood my problem and try to help."

"Non-emergency, it happened 11 hours earlier, but just discovered. Had just asked apt mgr to review video, to get time of act."

"Both officers were professional."

"The call taker was appreciative that I didn't hang up but instead explained the call in error."

""We'll send someone right out!""

"Polite & Professional"

"I thought I was helping by giving the number of the caller."

"I identified the neighbor who might be involved and he knew them all and where they live."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Very Calm Demeanor"

"Very nice about our error and glad we were in no distress."

"Very respectful of our situation. I was a bit embarrassed about calling and I was treated very courteously and respectively."

"Within 10-15 minutes a sheriff's car came past our property."

"Made me feel comfortable with her ability to keep me calm."

"See above."

"The operator was very helpful, even when I couldn't accurately recall the license plate of the suspicious car."

"Thanks to all in the call center Glad you are there"

"Call taker made it a comfortable situation."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Although he didn't ask for details, unless he was typing sequence of events about my situation and he reviewed them afterwards to complete my report."

"Thank you"

"They did well"

"Told me to keep husband quiet and to not him food or water. Assured me they were on the way."

"Good Job to all. Thank you all"

"The woman answered right away and helped me to calm down and told me what to do"

"indeed"

"Yes"

"The person recognized immediately that our smoke alarm was going off and directed us to leave the house immediately. They were firm, direct and professional. I appreciated their concern and their expertise."

"My husband had fallen in the middle of the night. Call taker was so kind and reassuring that help would be on the way."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Very clear voice and calm. No hit that my issue was a bother."

"She was awesome!"

"Yes"

"Gave me arrival time to the minute"

"Yup"

"Very calm and ask the words Lots of great help!!"

"She was strong in these two areas. Cal/spoke clearly. She advised me that the fire trucks were on the way even though I could not hear them - no sirens (like on TV) a little comic release for me which was very helpful. She offered to call a family member to be with me."

"I was an emotional mess. She calmed me down."

Available Responses:
• Yes • No • I don't remember

Comments

"The call taker suggested a couple of things to look for in case somebody use my personal information. He also gave me a report number in case I needed a copy of it in the future."

"I didn't need someone to be on their way. It was about online identity theft."

"I had asked for an available officer. Between the time the officer said he was on the way, he gor a domestic violence call. He called to say he would be late. Mine was non-violent and static. Turned out other call was false.."

"It was only a couple of minutes before help arrived."

"Amazing Response!"

"N/A Just a phone report"

"We did not need help."

"Was not necessary"

"And they were here right awa!"

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"Yes, but it wasn't need at that time."

"Just be calm. No food or Water."

"They got me up and on my feet."

"it wasn't medical"

"Advised to keep my wife seated and listen for slurred speech and numbness."

"I did not request medical help, like medical instructions from the call taker, but the call was for medical"

"Did not need any"

"It wasn't needed"

"Questioned about symptoms that my wife was having"

"My husband fell, asked if there was bleeding etc."

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"Within minutes, two officers made the rounds, even checking in with me to see if all was good. Very impressed on how quick they arrived and were very nice, professional. Thank you"

"We have for over 20 years now. Always appreciated the professionalism of the WCSO."

"Someone came out and tagged the car within a couple of hours."

"They assured me that I wasn't the only one whose smoke alarm malfunctioned and explained that they get out dated and was!"

"The next day someone came to our door double checking to be sure all were ok. Very nice."

"This call was made about a possible hot spot after my initial 911 call 4 hours earlier. A very quick response was made to put out the fires that were quickly spreading after the first call. Several crews worked at putting the fires out and we were very impressed with their response."

"She said police were on the way and they showed up by the time the call had ended. The situation was resolved peacefully and very timely."

"Would of liked a copy of the report"

"good, quick professional service"

"I would've preferred a Deputy to come and speak with the person-in-question, anyway. His behavior was, while not strictly illegal, still menacing and close to going over-the-line, legally. He still behaves aggressively. But I understand that resources and time are limited in often fluid or emergency circumstances, and action must be prioritized."

Available Responses:
• Yes • No • N/A

Comments

"I don't think it will be necessary. However, I will leave it up to you."

"Every time I have called non-e, the response was good. For noise disturbances or fireworks, an officer might not have been available. Ok. I understand. It is hard to believe that people do not understand the difference by now. Keep up the good work!"

"Service was top notch, no review necessary. Wash Co sheriff’s office gets a 10/10, would recommend."

"Highly satisfied with all aspects of service. Thank you again."

"They handled it just fine. Very Professional"

"Everything went great from how this call handled to the end result."

"Thank You!!!"

"Email report please: arcooper08@gmail.com"

"No need to contact me."

"Not Necessary."

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Customer Service Survey Results and Comments

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