WCCCA Citizen Feedback

Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 166

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Please provide any additional comments or suggestions for improvement.

"My family supports law enforcement and all EMS type services. I am disgusted with our politicians who continually undermine the very challenging job of a police officer. I praise one office of the Beaverton Police Department in particular. Michael Bolrek responded to my home to support my son who was having a mental health crisis. Officer Bolrek was professional and calmed my son down. My son is thriving now and Office Bolrek played a super supportive role in the positive outcome!. Sincerely Scott Isaac."

"The last year I have called two times and have been extremely satisfied with your service. Thank you!"

"Great Job!!"

"The whole incident was handled very well. Everyone was very competent and respectful."

"Thank you so much for the excellent care you gave me. It was unfortunate that St Vincent Hospital rejected ambulances. However, my stay at Kaiser West was superb."

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"Had a fraud issue thru Verizon and needed to file police report to put on file with the fraud department at Verizon."

"I needed to report what I suspected was a stolen/abandoned vehicle."

"Close neighbor had very large burn pile (6-10"flames) and was not attending. Let it burn all night Several days/nights in a row"

"I wanted to know why my security cameras were showing Hillsboro Police in my yard."

"My husband had fallen and was unable to get up by himself and I didnt have the strength to help him"

"My husband had fallen and was unable to get up by himself and I didn't have the strength to help him"

"To have an incident report for insurance claim"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Call taker informed of the procedure to expect to make report and was spot on how it would go down."

"Very Helpful!"

"As we were talking help was at the door which I could get up and unlock the door"

"They knew what to do!"

"She decided it wasn’t an emergency."

"Very pleasant, patient capable young lade"

"Very professional and courteous"

"Strongly agree"

"Very respectful"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Call taker made it a comfortable situation."

"Very nice"

"couldn't have been better"

"Some trouble locating the exact location"

"Very nice person"

"Call taker was calming and reassuring. Indicated responders were in process of gearing up as we spoke. It was indicated where they were coming from and it was close."

"He stayed with me on the phone until he was sure help was nearby."

"Please let her know how thankful I am for her service, kindness and care. Can you also let her supervisor know what a great job she did with me."

"Operator answered my question very professionally and explained in great detail"

"The call taker was excellent, calm, professional, courteous and very efficient."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"The woman answered right away and helped me to calm down and told me what to do"

"indeed"

"Yes"

"The person recognized immediately that our smoke alarm was going off and directed us to leave the house immediately. They were firm, direct and professional. I appreciated their concern and their expertise."

"My husband had fallen in the middle of the night. Call taker was so kind and reassuring that help would be on the way."

"Super unique situation. Cats tail stuck in the mechanics of a electric reclining couch."

"Yes, Melissa is definitely knowledgeable and competent."

"Through questioning me she was able to determine my need and stayed on the line letting me know how close the ambulance was to our house."

"It was very clear to me that this dispatcher knows their job and loves their job."

"He assisted me well."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Yup"

"Very calm and ask the words Lots of great help!!"

"She was strong in these two areas. Cal/spoke clearly. She advised me that the fire trucks were on the way even though I could not hear them - no sirens (like on TV) a little comic release for me which was very helpful. She offered to call a family member to be with me."

"I was an emotional mess. She calmed me down."

"See above"

"I was frantic but she was completely calming and helped me get what I needed to take care of him."

"Always professional"

"Very easy to understand, and very easy to talk to."

"He assisted me well."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

Available Responses:
• Yes • No • I don't remember

Comments

"Again informed me I would receive a call from an officer to make and file report. Officer called within the next 15 min or so maybe sooner and was able to make report."

"Fire employee confronted neighbor with large unattended fire."

"In the sense that I was told an officer on the scene would be calling me back."

"No additional help needed. We would advise in case things changed"

"As I said the fire truck and EMT's were there as we were speaking. I think there were 5 or 6 or 7"

"They completed a license plat check and called me back to report the vehicle was not stolen."

"I did not need help in person"

"I fell after back surgery and thought I was injured."

"No help necessary. Vehicle in question was operable with current tags and not stolen. It was registered in Tillamook County. Come to find out it belongs to neighbors across the street. Don't know why they parked it and left it there off and on for twos at a time for over a month."

"She advised me to call non-emergency in the future. A strange man at night I didn’t know knocked on my front door. (I thought it was Amazon because a package had just been dropped.) The strange man then asked for money and then demanded my name over and over again. Then instead of leaving down the driveway, he hid under the eave of my house so I couldn’t see where he went. I never did see him leave my property because it was so dark. But, good to know that strange men in the dark asking for money and then aggressively demanding your name at your own front door and then hiding under the eaves of your house is not something you call 911 for is good to know in the future."

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"I did not request medical help, like medical instructions from the call taker, but the call was for medical"

"Did not need any"

"It wasn't needed"

"Questioned about symptoms that my wife was having"

"My husband fell, asked if there was bleeding etc."

"I did not request any medical attention"

"Was very calming, reassuring, and pleasant voice"

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Clear area around person & put on their side"

"No instructions offered"

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"Amazed actually."

"Don't think they were in time to see them"

"Results posted in newspaper. Great Job!"

"Great service. Thank you!!"

"The 911 service was just fine. The police never came out."

"An officer contacted me quickly about the event. I could not identify a trespasser. I emailed the residents re-iterating the use of the runway by aircraft and authorized maintenance only. Since then, no further events occurred. It was probably a resident who drove an ATV."

"So very helpful and professional"

"COVID was not addressed, which was my only concern specifically regarding if I could (not) accompany the patient."

"Some of the services I have had"

"If at all possible, it would have been nice to have been given a time window for police arrival. No police even 25 minutes after I hung up with 911. Very scary. Thankfully, after about 25 minutes of calling around, I was finally able to discover that the mystery truck and people who arrived in the dark to a dark barn (no boarders had ever arrived at night before) were new boarders at the barn I had leased out so I was able to cancel my request for police assistance."

Available Responses:
• Yes • No • N/A

Comments

"Keep up the great work."

"Only if you want. Denny"

"Again, Thank you for your help all is well."

"All satifactory"

"We appreciated the quick response to our non emergency issue."

"Thank you for the great work!"

"No need"

"It's the 26th of January 2021, it's still in the same spot..... Why? WA. plate BFG3228 expired on 12/2020 Blue /green"

"Thanks for the work you do and for being there!"

"I am moving out of the area"

Citizen Feedback

Customer Service Survey Results and Comments

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