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Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 200

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Please provide any additional comments or suggestions for improvement.

"I called about a gun ownership question, and an officer got back with me promptly and professionally. I appreciate the guidance."

"The Officer was quick to arrive, which was great. I think that he should have had the kids call for a ride home instead of having them sit for 45 minutes to sober up. They were still annoying with their music and loud talking.. which was why I called to begin with"

"All was very good. Officer was very good and gave me some good advice."

"I was more than satisfied. Extremely helpful and very professional"

"We have needed your services several times and each time your group was professional, caring and prompt."

"We were surprised ambulance and fire truck came from North Plains, not 185th much closer. Also, when ambulance left, she drove to Helvetia Road instead of Cornelius Pass Road also much closer to St. Vincent Hospital"

"Keep doing what you're doing cause your teams are doing excellent"

"Thanks"

"Actually, I was very grateful for the help 911 provided. Thank you"

"Was very pleased with the assistance I received during this emergency"

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"Slipped onto the floor"

"Assistance when my wife fell."

"all of our fire alarm went off. We didn't know what to do."

"Tom was in a diabetic coma or like one and I could not handle him"

"Debit card used in Walgreens in Grayson, GA for $96.76."

"Announce stolen bike"

"I had a "camper" on my property."

"asking office to come to an non-injury auto accident"

"inquiry only not needing immediate assistance"

"Car parked in front of our home we were not familiar with."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"She did a great job with me"

"I would be contacted by a Police Officer."

"Asked more questions than expected (but have never called 911 before). Had this been a real heart attack or other emergency, I could have died in the extra time it took to dispatch the ambulance."

"Listened to my complaint and concerns about Jeff's temperament. Jeff was negative and has inconsistent behavior."

"I felt she took more time than usual. It may be because the nurse is from Israel and has an accent."

"Friendly, and got straight to the questions needed to respond."

"Very fast and friendly"

"They must have as the emergency medical people arrived shortly as did the fire truck."

"They are efficient, but they had a hard time figuring out why alarms were making noise."

"When I explained what I needed, the call taker determined I needed to speak to an Officer."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"She was calm and collected"

"She was able to get the exact house number for the fire dept to respond"

"Yes, very much so"

"I appreciated the calming diction and tone"

"Very impressive."

"As I said before, made me feel safe."

"She was calming and confident. A good combination for making me feel all was under control."

"The call taker was very professional and concerned over the phone."

"Again, the call taker positively took control of the situation. If not for him, I probably wouldn't have contacted an officer and the situation would be even more in limbo."

"She was very nice and courteous"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"I was surprised how they handled an online threat"

"The advice about what to do was very clear and helpful."

"The Call Taker also came across as friendly, yet professional."

"Yes he was. I really appreciate his knowledge. Everything happened as he said."

"The call taker's experience was invaluable because he expressed that from his experience at least it covers (covered) ME, I decided to get in contact with an officer and tell the officer what I knew."

"I felt that the call taker was sincere & knowledgeable about the area I live in and in pinning down some possibilities."

"Again found her to be interruptive and did so in spite of requests at the time, for her to let me finish before she kept blurting in the obvious like "get out of the house""

"Very knowledgeable and was very good at the job they do. They made me feel good."

"She was unsure about the location of the car I was concerned about. I gave her my address and stated that the car was at the back entrance of the cemetery."

"Very helpful"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Very calm and reassuring. She helped to calm me down."

"Call Taker did not make me feel like I interrupted her day. I really appreciate that."

"Did a wonderful job."

"Yes, and he made me calm also."

"Very calm, very concise, spoke clearly."

"Yes, they made me feel at ease and that everything was going to work out."

"She had a little difficulty hearing me as my cell phone was not getting a clear signal."

"Perfectly legible"

"The call taker was very busy the night I called and they seemed rushed on the phone to take down my information so I was worried that they didn't get my information correct but I got a follow up call from the police sergeant on duty so I was able to explain the issue further."

"See 5"

Available Responses:
• Yes • No • I don't remember

Comments

"non-emergency call"

"Kept me calm and was making sure that I kept Tom from falling out of the bed"

"Not applicable, not an emergency, but was told police would arrive shortly"

"Actually I just requested the police check out the vehicle."

"Transferred to non-emergency number and they took info. Police arrived about 1/2 hour later."

"I was told I would receive a phone call from a Tigard Police Officer but it could not be determined by the dispatcher when that would be. This was perfectly acceptable to me under the conditions of my request."

"Fire truck came quick! I was impressed. They were awesome!"

"Officer was able to assist by phone"

"She said a policeman would call me."

"This was not applicable, though they did connect me with an officer"

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"The nurse is very competent but needed 911 assistance due to Don's low blood sugar."

"Circumstances did not require that kind of emergency. I needed medical attention but getting to the hospital was the most important."

"Yes, but on another call we made in November my had a stroke and the 911 Operator really helped with calming me down so I could help my wife."

"Didn't know at the time if medical was needed. Police called it in."

"He asked me immediately for medical assistance, but thank God that I didn't."

"She asked if I could still breathe, I said Yes"

"Just needed husband picked up after fall"

"N/A"

"She did ask if Mom was conscious & breathing and I said yes"

"..for me. My wife, Sally, was the PT and your staff gave excellent advice on how to keep Sally calm."

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"We were relived. Fire men were very polite. Gave us the information and educate us what to do in future."

"The Officer visited me. Discussed need to contact the bank, report stolen card number, etc."

"The Officer was very good and reassuring"

"An officer arrived very shortly after I made the call."

"Good service. Made me feel I was in good hands."

"Don't ask for phone number when you have access to caller ID"

"Thanks ever so much for the quick response from the 911 operator to the fire dept."

"The person I spoke with was very professional, courteous & helpful...Thanks, and great job!"

"Great job!"

"Excellent and perfect in every way from the call to 911 to the departure of the fire crew later. Thank you!"

Available Responses:
• Yes • No • N/A

Comments

"I have had only favorable interactions with the Sherwood Police, even when the situation was difficult. I am thankful for the positive presence in our community and I appreciate the good work you all do."

"This questionnaire was completed by Karen Butzer, mark's wife, because she (I) was the one who called 911"

"Thank you for your service."

"I don't need a call but I think that issues like this need to be dealt with better. Those kids still shouldn't have driven home (or wherever) ever after 45 minutes."

"Not necessary"

"I would just like to get my things back. Some of them can't be replaced, just as the clothes and the things in my cabinets, pictures and frames."

"Thank you for your service!"

"Let me know if an online reporting system becomes available."

"I want to forget this crime ever happened to me. Contacting me in any way would greatly upset me."

"I have lived in this house for almost 50 years and so proud of all of you. Keep up the good work and keep our town and county safe. Thank you!"

Citizen Feedback

Customer Service Survey Results and Comments

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