Citizen Feedback
Customer Service Survey Results and Comments
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"The Firefighters who assisted us were also very respectful and helpful in showing us how to access the batteries next time. Special thanks to the call taker & TVFR for the prompt, courteous and respectful service."
"My call was not an emergency, I didn't have to wait long and the information was gathered quickly. Resolution was also achieved which is appreciated."
"Quick response, damage was minimal"
"They were a little grumpy when I tried to explain he was not hurt, because they wanted to ask all their questions. So I backed off & just answered.
They were good in the end."
"This whole situation was handled in an appropriate & satisfactory manner."
"Officer Debi Smith called about 20 minutes after I called the non emergency number to let me know she had located the prowler. Officer Smith explained the lady is a local resident who has some dementia & was disoriented. I realized I had read about her on Next Door. Lady does not pose a threat. Appreciated the prompt follow up."
"Fire department couldn't help and then called FG Power and Light Dept. They were able to respond."
"My need was more out of annoyance than fear or emergency. As I mentioned, response time was quick.
The car was tagged, and within hours, the car was moved. Haven't seen it since. I am happy. The street is already barely wide enough for the two cars pass each other."
"I have called a few times due to homeless people camping out on the railroad tracks behind my house and each time the non-emergency dispatches are very pleasant and calm."
"I know it's a tough job and the last 1.5 years has been hard on everyone. I think you do a good job, and I appreciate you."