WCCCA Citizen Feedback

Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 110

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Please provide any additional comments or suggestions for improvement.

"I would like our calls to be anonymous for security"

"You guys are great. Keep up the good work."

"The difference between Washington County and Portland is like night and day! We have REAL emergency services here."

"I appreciate the efficiency and professionalism of the call center operator - also the speed of which a cruiser was dispatched to our neighborhood after my call. Very impressed."

"I was impressed with the professionalism of the whole experience with my call to "WCCCA". Thank you!!"

"I was very happy with the phone experience and I very much appreciated the officer's attitude & expertise. He was friendly, yet professional & knowledgeable. We need more officers like him!! Thank you very much!"

"Excellent!! Thank you"

"Excellent"

"Responders were very professional"

"I am very thankful for our police!!!"

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"I got Mother's ribbon caught tangled up in my wheel chair. The man got it loose and double checked on Mother."

"We had a car opened by a transient and check door handles in our parking lot. He stole a wallet from an employees car."

"Husband fell down. Needed help to get him up."

"I reported graffiti"

"Info"

"Person at transit stop issue"

"Water main break"

"Suspicious activity in the neighborhood"

"Police. I want to document that there was a homeless person parking in front of my house and in front of the fire hydrant. And a RV was parked across the street. The two vehicles have been parking there part time daily for months."

"Noise Complaint"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Thank you. We are both 94 years old."

"Call taker was good and quickly translated info to police."

"She knew where to and how to get the issue in play"

"Dispatched CWS who then called TVWD."

"yes , the call taker was wonderful and answer gives us advise how we can help client until some one arrived for help from medical assistance."

"WashCo dispatch personnel are FANTASTIC resources!"

"Info - I received a letter from Benton Co County, stating I had jury duty - If I didn't show they would send officer."

"Group fled quickly"

"Asked several quick questions to get needed information."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Yes!"

"We were satisfied with the person on the phone for assistance gives direction how we can keep clients on the comfortable position until medical assistance show up."

"Since I have lived in Washington County for over 30 years, I was not required by Benton Co."

"All 911 personel have been stellar."

"Very Calm Demeanor"

"Very nice about our error and glad we were in no distress."

"Very respectful of our situation. I was a bit embarrassed about calling and I was treated very courteously and respectively."

"Within 10-15 minutes a sheriff's car came past our property."

"Made me feel comfortable with her ability to keep me calm."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Yes!"

"Breakdown between non-emergency and code enforcement."

"Yes , answer our question quickly and send for help within few minutes."

"Ken help make me relax."

"Although he didn't ask for details, unless he was typing sequence of events about my situation and he reviewed them afterwards to complete my report."

"Thank you"

"They did well"

"Told me to keep husband quiet and to not him food or water. Assured me they were on the way."

"Good Job to all. Thank you all"

"The woman answered right away and helped me to calm down and told me what to do"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Yes!"

"The only thing I would say is not connecting right away and having to go through an automated system can be demise for a victim. Just thinking outside the box. Thank you"

"They speak clearly and understandable."

"Very clear voice and calm. No hit that my issue was a bother."

"She was awesome!"

"Yes"

"Gave me arrival time to the minute"

"Yup"

Available Responses:
• Yes • No • I don't remember

Comments

"No help needed"

"Call taker was great. Police went wrong direction. I followed suspect and called again."

"It was not a priority. She did get it done."

"I told her, I didn't need anybody to stop by, I just wanted to get it documented in the police file. The police did stop by, soon after my call."

"Got helper on time and really happy."

"Advised me that there was probably no remedy."

"Got no response for 12hrs. Then was called near midnight. people came and got vehicle after about 6 hours"

"I didn't need anyone coming to the house, but the call taker told me the officer involved would be calling me back . I felt I was called in a very timely manner."

"NA"

"Not necessary."

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"We needed help to get my wife off the floor after she had fallen"

"They request the direction how we can keep the client on safe position as soon as possible and instructed how to do CPR and First AED to the client until medical assistance arrived."

"Breath and relax, help is on the way."

"Yes, but it wasn't need at that time."

"Just be calm. No food or Water."

"They got me up and on my feet."

"it wasn't medical"

"Advised to keep my wife seated and listen for slurred speech and numbness."

"I did not request medical help, like medical instructions from the call taker, but the call was for medical"

"Did not need any"

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"Thank you!"

"excellent work, professional, and kind."

"The Firemen were very nice and checked my wife and got her into a chair. They were very professional and nice. Thank You very much."

"We are very happy and you guys doing great job and we really appreciate for all you guys doing for citizen."

"We have used this service, I believe 4 times, and each time we have been very satisfied with the service provided."

"Very Happy when I call."

"After group fled, not a lot could have been done."

"Within minutes, two officers made the rounds, even checking in with me to see if all was good. Very impressed on how quick they arrived and were very nice, professional. Thank you"

"We have for over 20 years now. Always appreciated the professionalism of the WCSO."

"Someone came out and tagged the car within a couple of hours."

Available Responses:
• Yes • No • N/A

Comments

"Thank you for your service!"

"Your staff are doing a great job! Thank you and them for the work and help they do."

"Thanks to all, we really appreciate the Firemen’s help. I couldn’t get her up by myself. She wasn’t injured, just couldn’t get up."

"100/100 great job."

"Would not do any good"

"Issue is over for me."

"All if you like."

"If you wish to contact me, ok."

"I don't think it will be necessary. However, I will leave it up to you."

"Every time I have called non-e, the response was good. For noise disturbances or fireworks, an officer might not have been available. Ok. I understand. It is hard to believe that people do not understand the difference by now. Keep up the good work!"

Citizen Feedback

Customer Service Survey Results and Comments

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