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Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 192

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Please provide any additional comments or suggestions for improvement.

"No suggestions for improvement as situation was resolved in a very timely manner."

"Extremely satisfied with service"

"Dundee Fire and Paramedics have always been prompt, courteous and professional."

"The call taker was very helpful and kept me calm. He stayed on the phone with me until help arrived."

"The ambulance came right after the fire department...a little confusing for a while as to who was doing what, but not serious. I do have to praise the ambulance EMT's for their advice and care of my son and transport to OHSU."

"Everyone acted urgently, but all with a calm demeanor. We have a 5-year-old who felt nervous and maybe anxious. One of the nice Firemen sat and talked with her. She remembers him saying, "I know it's scary, I get it." Then gave her a sticker. We appreciate all their help."

"Great work by the firefighters. Very professional, friendly, kind to kids. Didn't act dismissive of my concerns, took it very seriously."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Please get my name corrected, it is Victoria Miller"

"Thank you all SO much!"

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"Illegal parked car in front of our house for several days."

"One of our residents was in pain, had difficulty moving and had a swollen led that was in a cast at that time."

"We needed advice on a potential computer scam"

"I needed assistance getting my son up and out of bed, he could not walk."

"No one from this household called 911 on the day in question."

"Help in lifting my wife out of a dangerous position."

"Our son's back went out and we couldn't get him up off the floor."

"Fraud"

"non emergency file a report"

"Employee was having a siezure"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"The lady was helpful"

"The call taker immediately confirmed our suspicions"

"It was about my computer and said an officer would call me. Spam officer called within 5-10 minutes at most."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Told me police will be in contact within 10-15 minutes with blocked number and to be prepared."

"I was upset"

"Stayed on phone and even told us when firemen were at door."

"I had great assistance in showing of the traffic on our very narrow road which is about 2 blocks from the school."

"A Deputy Sheriff arrived at my orchard about 45 minutes after my call. He then took pictures of the damage and told me that he would look through the trash and look for any identification of who did this deed."

"She told me help was on the way before we completed the call, but it took a long time for help to arrive - 20 minutes or more. By the time we reached OHSU EO, my husband's temperature was over 105!"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"She was very understanding and calm."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Was going to have an officer call me back for a report."

"The call taker was very courteous and told me she would contact the deputy who was closest to the area of my home and orchard."

"She was calm and collected"

"She was able to get the exact house number for the fire dept to respond"

"Yes, very much so"

"I appreciated the calming diction and tone"

"Very impressive."

"As I said before, made me feel safe."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Very polite and pleasant."

"I could not have asked for better help."

"They were so nice, even though this was not a real "emergency"."

"I felt comfort knowing help was coming."

"I was surprised how they handled an online threat"

"The advice about what to do was very clear and helpful."

"The Call Taker also came across as friendly, yet professional."

"Yes he was. I really appreciate his knowledge. Everything happened as he said."

"The call taker's experience was invaluable because he expressed that from his experience at least it covers (covered) ME, I decided to get in contact with an officer and tell the officer what I knew."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"I know that my fears were greatly reduced."

"She was very polite and helpful."

"Very calm and reassuring. She helped to calm me down."

"Call Taker did not make me feel like I interrupted her day. I really appreciate that."

"Did a wonderful job."

"Yes, and he made me calm also."

"Very calm, very concise, spoke clearly."

"Yes, they made me feel at ease and that everything was going to work out."

"She had a little difficulty hearing me as my cell phone was not getting a clear signal."

Available Responses:
• Yes • No • I don't remember

Comments

"She told me they would call and they did right away. Faster than I thought."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Help arrived quickly"

"I called to make a police report, He informed me an Officer would be in contact with me."

"I did not require that kind of assistance. It was only to log a report that our truck canopy was stolen off our truck."

"The firemen where wonderful and so helpful."

"Said an officer would call me -- this was a cc fraud situation. Nothing emergent"

"Yes, and EMT help was very prompt"

"The call taker let me know he could send a officer out to my house if needed. i did noy t require that. just needed to make a statement over the phone"

"N/A"

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Clear area around person & put on their side"

"No instructions offered"

"I did not request specific medical instructions, other than to request EMT assistance for my husband. He had recently been discharged from hospital and was experiencing post-operative complications. He was very light headed also, so I didn't feel safe taking him to the hospital myself."

"I just needed a ride, not medical help."

"Didn't request medical instruction."

"ASKED QUESTIONS TO DETERMINE THAT NO MEDICAL AID WAS NECESSARY - JUST A RESPONSE FOR TRANSPORTATION TO HOSPITAL"

"TOLD ME SOMEONE WAS ON THE WAY"

"The nurse is very competent but needed 911 assistance due to Don's low blood sugar."

"Circumstances did not require that kind of emergency. I needed medical attention but getting to the hospital was the most important."

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"The officer arrived much sooner than expected and quickly discovered the car had been stolen. The She phoned the owner, who was happy to have his car back! The officer called me and shared the info."

"Identity Theft"

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"The only issue is they got my name really wrong.. My name is Larry Mock"

"Everyone was friendly and diligent in their work. When plan A didn't work they immediately went to plan B and got the job done."

"The police called me promptly after my initial call. Great, speedy service!"

"I was surprised that they said that the ambulance would be there soon and then hung up. I was always trained to stay on the phone until help arrived"

"Very great response from those on the phone and those that showed up both times."

"The medical team arrived very promptly, were courteous, and had all of the necessary equipment. They were kind to me. Even though the initial emergency was over, they checked my blood pressure, and my ability to swallow, and gave some suggestions. We were very grateful!!! Thank you again."

"The Deputy told me if he hound any ID in the trash, he would let me know. I did not hear back from him so I assumed that he didn't find any ID."

Available Responses:
• Yes • No • N/A

Comments

"if needed"

"The response and arrival of the paramedics, ambulance, and fire department team was quick."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

"Keep up the great work that you do."

"I have nothing but high regards for the help I received. I doubt a follow up review is necessary. Thanks much for having a non-emergency help line."

"Mandi Alarie 541 218 8225"

"Your services were excellent! Your kind and efficient medical team Will not be forgotten. Thank you."

"I think you go overboard to help us out."

"You also mush know that I am very pleased as to the handling of my call."

"911 Operators do a great job."

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Customer Service Survey Results and Comments

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