WCCCA Citizen Feedback

Citizen Feedback

Customer Service Survey Results and Comments

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Total Responses: 168

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Please provide any additional comments or suggestions for improvement.

"There was no additional follow up. After speaking with a neighbor, we believe the person trying to get into our back yard was actually looking for the back yard across the street. A daughter takes visitors in a back yard dwelling occasionally."

"None. Just keep up the service you are providing"

"This was my 1st 911 call. Very please how fast they responded."

"No improvement needed"

"I'm very helpful for the help and professionalism of our police and emergency services. 10/10"

"It was an unique call in that you probably don't get many chemical call questions. Its something that may need some additional training."

"Understands Code Compliance is busy The situation has not changed. Still a hazard with kids. Has been going on April-XXXX"

"Shooting continues. We feel powerless. Unfortunate situation. Matter of time before damage is done or someone is hurt or worse. J Clessen"

"Great Job! Thanks for all you do."

"They came out promptly to check re: Gas Leak (All OK)"

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Available Responses:
• 9-1-1 • 10-digit non-emergency # • I was transferred • I don't remember

Available Responses:
• Police • Medical • Fire • Other (specify in the comments section)

Comments

"I fell. Needed help getting up"

"Notify local police of a potential prowler at my home."

"Neighbors were out of town, their smoke alarms were going off - we could get them to stop TVFD helped."

"Adult grandson having medical issues."

"Discovered mail theft in street/yard nearby."

"I was reporting a fraudulent unemployment claim made to the state of Oregon in my name."

"I wished to report some suspicious activity (leaflets posted on the house and cards stopping in front of the house, driver taking pictures) centered around our support for the school board. I had a sign in the yard."

"Code Complaint"

"Strong chemical smell outside everywhere."

"Neighbors-Mary Dosch - Son - Grandson- Showered our house and two other houses with shotgun pellets."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Officer Lemire contacted me, and I sent security camera clips to him."

"They gave me the non-emergency fire department number. (TVFR)"

"Well trained and Knowledgeable Thank you"

"Call taker informed of the procedure to expect to make report and was spot on how it would go down."

"Very Helpful!"

"As we were talking help was at the door which I could get up and unlock the door"

"They knew what to do!"

"She decided it wasn’t an emergency."

"Very pleasant, patient capable young lade"

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"The operator was very helpful, even when I couldn't accurately recall the license plate of the suspicious car."

"Thanks to all in the call center Glad you are there"

"Call taker made it a comfortable situation."

"Very nice"

"couldn't have been better"

"Some trouble locating the exact location"

"Very nice person"

"Call taker was calming and reassuring. Indicated responders were in process of gearing up as we spoke. It was indicated where they were coming from and it was close."

"He stayed with me on the phone until he was sure help was nearby."

"Please let her know how thankful I am for her service, kindness and care. Can you also let her supervisor know what a great job she did with me."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Good Job to all. Thank you all"

"The woman answered right away and helped me to calm down and told me what to do"

"indeed"

"Yes"

"The person recognized immediately that our smoke alarm was going off and directed us to leave the house immediately. They were firm, direct and professional. I appreciated their concern and their expertise."

"My husband had fallen in the middle of the night. Call taker was so kind and reassuring that help would be on the way."

"Super unique situation. Cats tail stuck in the mechanics of a electric reclining couch."

"Yes, Melissa is definitely knowledgeable and competent."

"Through questioning me she was able to determine my need and stayed on the line letting me know how close the ambulance was to our house."

"It was very clear to me that this dispatcher knows their job and loves their job."

Available Responses:
• Strongly Agree • Agree • Neither Agree or Disagree • Disagree • Strongly Disagree

Comments

"Yup"

"Very calm and ask the words Lots of great help!!"

"She was strong in these two areas. Cal/spoke clearly. She advised me that the fire trucks were on the way even though I could not hear them - no sirens (like on TV) a little comic release for me which was very helpful. She offered to call a family member to be with me."

"I was an emotional mess. She calmed me down."

"See above"

"I was frantic but she was completely calming and helped me get what I needed to take care of him."

"Always professional"

"Very easy to understand, and very easy to talk to."

"He assisted me well."

"We did not make a 911 call from this address. You have made a mistake with this survey request."

Available Responses:
• Yes • No • I don't remember

Comments

"I was advised that an officer would follow up with me to file a report."

"And an officer promptly followed up with a phone call."

"Sent a fire inspector from TVFR"

"Not needed"

"Again informed me I would receive a call from an officer to make and file report. Officer called within the next 15 min or so maybe sooner and was able to make report."

"Fire employee confronted neighbor with large unattended fire."

"In the sense that I was told an officer on the scene would be calling me back."

"No additional help needed. We would advise in case things changed"

"As I said the fire truck and EMT's were there as we were speaking. I think there were 5 or 6 or 7"

"They completed a license plat check and called me back to report the vehicle was not stolen."

Available Responses:
• Not applicable • Yes • No • I don't remember

Comments

"it wasn't medical"

"Advised to keep my wife seated and listen for slurred speech and numbness."

"I did not request medical help, like medical instructions from the call taker, but the call was for medical"

"Did not need any"

"It wasn't needed"

"Questioned about symptoms that my wife was having"

"My husband fell, asked if there was bleeding etc."

"I did not request any medical attention"

"Was very calming, reassuring, and pleasant voice"

"We did not make a 911 call from this address. You have made a mistake with this survey request."

Available Responses:
• Very Satisfied • Satisfied • Neither Satisfied or Dissatisfied • Dissatisfied • Very Dissatisfied

Comments

"Efficient and well done"

"Was satisfied with courtesy and efforts of all attending and support given to patient (as well as attention given to an anxious grandmother.)"

"No one knew who to contact confidently."

"Unfortunately the Deputy that came out advised me that she doubted the person that vandalized my car would ever be identified or caught."

"Before I worked the streets in Seattle area I clerked and later dispatched for King Count. I learned so much and was good at it."

"Amazed actually."

"Don't think they were in time to see them"

"Results posted in newspaper. Great Job!"

"Great service. Thank you!!"

"The 911 service was just fine. The police never came out."

Available Responses:
• Yes • No • N/A

Comments

"you can if you wish tks for help. bob"

"No below satisfactory rating were given or necessary. Thank you for their service."

"Top marks. Thank you!!!"

"I'm greatful for all you guys do to keep us safe!!"

"Not necessary but Thank You"

"Keep up the great work."

"Only if you want. Denny"

"Again, Thank you for your help all is well."

"All satifactory"

"We appreciated the quick response to our non emergency issue."

Citizen Feedback

Customer Service Survey Results and Comments

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