Washington County Consolidated Communications Agency
Excellence in Emergency Communications

Departments

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Operations

The Operations department primary functions are 9-1-1 call answering and radio dispatch for WCCCA's 17 user agencies. This department is staffed twenty-four hours a day, seven days a week by 66.5 Dispatchers, 6 Operations Supervisors, and 1 Operations Manager.

In 2013, WCCCA Dispatchers handled 459,149 telephone calls and dispatched 533,299 public safety incidents. The Dispatchers are truly WCCCA's front-line customer service representatives for citizens, police officers, and firefighters alike, and strive to meet WCCCA's mission of providing timely, efficient and compassionate communications services to all citizens.

Performance Management >>