Working at WCCCA
Here is some general information about employment at WCCCA and Washington County.
Washington County, Oregon is a developing community with a population of 562,998 (2014 US Census) located
within the Portland metropolitan area. The largest cities in the County are Beaverton and Hillsboro.
With easy access to mountains, rivers and ocean beaches, the region offers abundant recreational
and cultural opportunities. The livability is high and the cost of living is medium.
Check out www.co.washington.or.us for more information.Check out www.co.washington.or.us.
WCCCA Pay & Benefits
WCCCA Call Takers and Dispatchers wages range from $21.26 - $33.81/hour.
We offer excellent medical, dental and vision plans through Blue Cross/Blue Shield, Kaiser, Delta Dental/ODS, Willamette Dental and VSP vision care.
Employee Assistance Program (EAP):
This program provides strictly confidential counseling (in-person or e-support) and referral services for all benefit eligible employees and their family members enrolled on their insurance plan.
Health Care and Dependent Care Flexible Spending Accounts (FSA):
These voluntary plans are designed to provide you with tax savings on certain health care and dependent care expenses.
WCCCA provides a specified amount of Life Insurance and Accidental Death and Dismemberment insurance to you, your spouse and dependent children. You can also choose to add more coverage for yourself, your spouse and your dependents at your cost.
Long-Term and Short-Term Disability:
Coverages provided by CIGNA and through optional AFLAC coverage.
This is a State of Oregon Public Employee Retirement System (PERS) covered position. You will be enrolled in the PERS program automatically after fulfilling the required waiting period. Most PERS eligible employees pay a 6% employee contribution, however; WCCCA “picks up” this 6% employee contribution for its PERS eligible employees.
If you are a benefit-eligible employee, you are invited to participate in the 457 Deferred Compensation Plan. This voluntary program allows you to save money and defer taxes until you take a distribution at retirement. If enrolled in this plan, WCCCA will match 1% of your gross wages after a six-month waiting period.
WCCCA contributes monthly into a VEBA Trust Account for benefit eligible employees. The VEBA account can be used for reimbursement of medical expenses or for purchasing insurance during retirement.
Paid Time Off:
WCCCA offers generous paid time off benefits such as vacation time, holiday leave and sick leave.
WCCCA offers bilingual incentive pay for authorized secondary languages.
Frequently Asked Questions
What kind of educational background and previous job experience should I have to work at WCCCA?
- Ability to type 45 WPM (net)
- High school diploma or GED certification
- 18 years of age at the time of application
- Possess at least 3-years of customer service experience
- Possess at least 3-years of computer data entry and retrieval of information
- No disqualifying criminal history
What are the hiring qualifications required to work at WCCCA?
Testing for this position consists of several steps, including but not limited to:
- Aptitude tests
- Skills based test
- Oral board interviews
- Comprehensive background investigation *
- Physical capacities examination
- Psychological examination
- Drug screening**
*Applicants with a felony conviction will not be considered for the position.
**Applicants who fail a drug screening, which includes screening for marijuana, will not move forward in the process.
Am I expected to know about dispatch equipment?
No, WCCCA has a comprehensive training program, during which you will become familiar
with the dispatch equipment and develop a working knowledge of the systems.
How long is your training program?
The initial training for a new hire will last anywhere between 9-12 months. At WCCCA we understand
that people have a variety of learning styles and not everyone progresses in their
training at the same speed. Not only do we want our employees to be successful in their
initial training here at WCCCA, we want our career employees to continue their successes.
The state of Oregon requires 16 hours a year for continued education training for dispatchers,
however WCCCA employees typically receive 30 hours or more of continued education
What shift can I expect to work?
Since we operate 24 hours a day, 7 days a week, 365 days a year, it is necessary to have
a variety of day, swing, and nightshifts. While in training you will experience various
shift hours and days off as you will work with several coaches while in training. WCCCA doesn't have
shifts that vary from week to week - while you are on a shift, you will work a set 4/10 schedule.
Once you successfully complete our training program, you will be eligible to select a shift.Shifts are selected
via a senority based bidding process which is done once a year. During the bidding process, dispatchers select
two 6-month shifts for the year. Shift rotations occur in April and October.
Currently, our first dayshift begins at 04:00 and our last nightshift begins at 22:00. Employees work 10 hour
shifts for a 40 hour work week and have 3 consecutive days off. There is also opportunity for employees
to work overtime during their work week or on their scheduled day off. Due to the nature of our work and
being open 24/7/365, we do work all holidays and often employees must make the sacrifice to miss out on family
functions, events with friends, birthdays, etc. This is something to consider when applying.
What skills should I have to be a 9-1-1 dispatcher?
Although we provide all of the necessary on-the-job training, there are some skills that
we look for that we believe are necessary to be a successful 9-1-1 dispatcher. Some of
those skills are:
- Ability to type quickly - at least 55 WPM is preferred, although 45 WPM is the minimum. The faster someone can type, the easier this job will be.
- Ability to multi-task, including split ear listening, which is listening to two different things at once – such as a radio in one ear and a phone in the other.
- Ability to be professional and maintain a level head, under pressure, at all times.
- Ability to work and thrive in a team environment.
- Ability to communicate clearly and effectively.
- Ability to maintain confidentiality and be trustworthy.
When can I apply for a job?
WCCCA recruits for dispatches when we have the need - this is typicall 1-3 times a year. If you are interested
in applying, please let us know and we’ll keep your information on file and advise you
when our next recruitment is taking place. You can do this now by filling out an
interest card (click here to follow the link).
Equal Employment Opportunity
WCCCA is an Equal Opportunity employer.
Immigration Law Notice
Only U.S. Citizens and aliens lawfully authorized to work in the United States will be hired.
All new employees will be required to complete and sign an Employment Eligibility Verification
Form and present documentation verifying identity and employment eligibility.