Washington County Consolidated Communications Agency
Excellence in Emergency Communications

WCCCA Employment

Employment Opportunities

Audio Reproduction Specialist (Part-Time)

Posted: Monday, April 03, 2017

Closing Date: Tuesday, April 18, 2017 at noon

Salary Range: $18.53 - $23.63/hour


Washington County Consolidated Communications Agency (WCCCA) is the second largest 9-1-1 center in Oregon. We are a creative, innovative center that takes pride in customer service and high quality work. We are a stand-alone unit of local government comprised of 93 employees, 64 of which are dedicated 9-1-1 dispatchers. WCCCA answers and dispatches all emergency (9-1-1) and non-emergency calls for police, fire and emergency medical assistance to the citizens of Washington County, Oregon, and provides fire and EMS dispatch services to the cities of West Linn and Wilsonville and Newberg.

For more information about us, please visit our website: www.wccca.com

About the Position:

This is a regular part time position (approximately 20 hours per week) that responds to request for audio information and Computer Aided Dispatch (CAD) reports from User agencies, in-house personnel, the public and the media.

Job duties may include but not limited to the following:

  • Respond to requests for information in a timely manner from user agencies, in-house personnel, media, citizens and public and private attorneys.
  • Research, interpret, prepare, and maintain a variety of information and documents requiring knowledge of specific public safety terminology.
  • Explain and interpret specific terminology related to the requests of user agencies, the public and media.
  • Prioritize requests when necessary.
  • Maintain professional contact and excellent relationships with partner agencies, the public and media.

Knowledge, Skills and Abilities:

Requires basic understanding of CAD systems and ability to search systems, including archives, for requested information; basic knowledge of research methods; ability to understand CAD reports to find pertinent information; ability to learn and work with a digital recording system, including monitoring and maintaining the archive system; knowledge of applicable Federal and State confidentiality laws, particularly HIPAA; familiarity with retention laws; knowledge of public records laws; ability to organize and prioritize workload requests; good computer skills; excellent time management skills; ability to provide excellent customer service.

Experience and Education:

Preferred strong background in 9-1-1 dispatch, police, and/or fire or any combination of public safety experience and/or training that would likely provide the required knowledge and abilities. Desired experience in media relations.

Experience in computer programs such as Word, Excel, Access or similar programs.

High school diploma or general education degree (GED).

Veteran’s Preference:

If you have been discharged, or are a disabled veteran, you may qualify for veteran’s preference points. If you feel that you qualify as a veteran, please submit a copy of your DD214 to qualify for veteran’s preference points. If you feel that you qualify as a disabled veteran, please submit a copy of your DD214 along with a Veteran’s Administration letter stating your disability to qualify for additional veteran’s preference points.

Veteran’s preference points cannot be honored without supporting documentation. You must submit the required veteran’s preference documentation with your application.


Applicants with a disability may request reasonable accommodations, through contacting Jennifer Kilcoin, in any step of the process to assist them in demonstrating their qualifications to perform the duties of the position for which they are applying.

Application and Selection Process:

To apply you must submit a completed Washington County Consolidated Communications Agency (WCCCA) application and resume along any other required paperwork such as Veteran Preference documentation.

Testing Process:

Candidates will be required to complete an Agency application, interview panel, and background investigation. Must have ability to pass and maintain Criminal Justice Information system clearance. Application materials will be evaluated by the Director. The Director will select the final candidate eligible for hire.

To apply: Download the application from our website, fill it out and then mail, fax, or email it to us.

Applications should be sent to:

Attn: Human Resources
17911 NW Evergreen Pkwy
Beaverton, OR 97006

Questions regarding the position or recruitment process can be directed to Jennifer Kilcoin at 503-629-4911, ext. 206 or jkilcoin@wccca.com.