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CAD Services

CAD Services Overview & Background 

Silhouette of a person with a headset next to a computer screen, labeled "CAD SERVICES."

Computer Aided Dispatch (CAD) is the backbone of WCCCA’s 9-1-1 call-taking and emergency dispatch operations. Our CAD platform enables real-time communication, situational awareness, and coordinated response across dozens of public safety agencies throughout Washington County. 

WCCCA provides full-service CAD support for law enforcement, fire, and EMS partners by combining expert operational knowledge with strong technical oversight. From the moment a call for service is received to the resolution of an incident in the field, CAD is the system that connects people, resources, and information. 

In addition to supporting local operations, WCCCA helps maintain the larger, regionally shared CAD infrastructure in collaboration with other PSAPs, called the Metro Area Joint CAD System (MAJCS), ensuring service continuity and interoperability across neighboring jurisdictions. 

WCCCA Dispatch Operations 

Our trained Call-Takers and Dispatchers utilize the CAD system to: 

  • Create and process over 500,000 urgent and non-urgent incident-related records annually 
  • Accurately gather and document critical incident details in real time 
  • Dispatch and coordinate law enforcement, fire, and EMS resources 
  • Maintain situational awareness across multiple jurisdictions and disciplines 
  • Facilitate mutual aid requests between WCCCA-served agencies and regional partners 

WCCCA dispatchers use an integrated CAD platform that allows for immediate information sharing, dynamic incident updates, and seamless communication with first responders across multiple systems and devices. 

WCCCA Technical Services 

WCCCA’s CAD Technical Team is responsible for the continued operation, maintenance, and enhancement of the CAD environment. As one of the primary host sites, WCCCA leads or supports the following technical functions: 

CAD Infrastructure & Application Management 
  • Local hosting of core CAD application servers, backup systems, and storage 
  • Coordination of system upgrades, maintenance windows, and new feature deployments 
  • Administration of failover and disaster recovery services 
User Support & System Access 
  • Account provisioning, security role management, and profile customization 
  • Troubleshooting and technical support for dispatchers, first responders, and agency personnel 
  • Configuration of CAD-connected tools (AVL, MDCs, alerts, paging, etc.) 
Data Integration & Reporting 
  • Maintenance of real-time data feeds to downstream systems 
  • Coordination of CAD reporting tools and dashboards for public safety stakeholders 
  • Custom report development and data extracts for operational and legal use 

Regional Coordination 

While WCCCA's primary focus is on serving Washington County, we also contribute to the broader regional dispatch ecosystem through strategic partnerships and shared infrastructure. Our team works closely with other 9-1-1 centers to maintain continuity of service and support mutual aid efforts throughout the metro area.